Last Updated on June 5, 2016. 

 

GROW ONE PRIVACY POLICY

 

 

1.     GENERAL STATEMENTS

This Privacy Policy describes our policies on the collection, use, and disclosure of information in connection with your use of the Grow One website, mobile application and software and social media pages and channels (collectively, the “Websites”), including any services, features, media, functions, content, tools and links contained or offered therein (collectively, the “Services”).  For purposes of this Privacy Policy, “Grow One”, “us”, “we” or “our” shall mean (a) if you reside in the United States of America or any other country (other than Canada), Grow One Software (US), LLC, and (b) if you reside in Canada, Grow One Software (Canada), Inc.  When you use the Websites or Services, you consent to our collection, use, and disclosure of information about you as described in this Privacy Policy.

Please ensure that you read this Privacy Policy carefully, as it is a legally binding contract between Grow One, on the one hand, and you and your successors and heirs, and (if applicable) the corporate entity that you represent (in this Privacy Policy, you shall be referred to as "you" or "your"), on the other hand.  By accessing or using any of the Websites or Services, you are agreeing to be legally bound by this Privacy Policy.  If you do not accept and agree to this Privacy Policy, you may not access or use any of the Websites or Services or create an account or user profile. 

This Privacy Policy is subject to occasional changes from time to time, and should we make any material changes, we will notify you by sending you an e-mail communication to the last e-mail address you provided to us and/or by prominently posting a notice of the changes on the Websites.  Any changes to this Privacy Policy will be effective upon the earlier of our dispatch of an e-mail notice to you (if applicable) or our posting of notice of the changes on the Websites.  You are responsible for providing us with your most current e-mail address.  In the event that the last e-mail address you provided to us is no longer valid, or for any reason is not capable of delivering to you the notice described above, our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice.  If your e-mail address is not up to date or is not working, the posting of a notice of changes to this Privacy Policy on the Websites shall constitute effective notice of the changes described therein.  Continued use of any of the Websites or Services following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.  We may also post additional privacy policies or statements that apply to certain portions of the Websites or Services, and your access to and use of such Websites or Services shall be deemed to be your approval and consent to such additional privacy policies or statements.

2.     INFORMATION WE COLLECT AND HOW WE USE IT

How Grow One Uses Your Information

We generally use your information to:

1.     Facilitate the creation of and secure your User Account (as defined below) on the Services;

2.     Identify you as a user in our system;

3.     Provide, personalize, and improve the Services;

4.     Provide feedback and user base demographics to third party businesses listed on the Websites or Services;

5.     Communicate with you about your use of the Services;

6.     Develop new products and Services,

7.     Track usage of the Websites and Services;

8.     Customize the advertising you view and recommend content;

9.     Backup our systems and allow for disaster recovery;

10.  Fulfill your requests and provide customer support;

11.  Send newsletters, surveys, offers and promotional materials related to the Services and your user preferences and behaviors and for other marketing purposes of Grow One using your contact information;

12.  Respond to claims that Website content is inauthentic, counterfeit, or otherwise violates the rights of third parties;

13.  Respond to your requests for customer services;

14.  Protect, investigate, prevent and potentially take action against possible fraudulent, unauthorized, or illegal activities;

15.  Protect our rights and the rights of other users;

16.  Enforce our Terms of Use, this Privacy Policy or any other policies governing your access to or use of any of the Websites or Services; and

17.  As otherwise described in this Privacy Policy or in notices we provided to you.

We may also use your information to verify your geographic location. We may use your geographic location data to personalize and improve our Websites or Services, to recommend content, determine whether the information you have requested is available in your location.

How Grow One Discloses Your Information

1.     We may share your personal information with your consent or at your direction.

2.     We may also share your information with others who perform services on our behalf.

3.     We also may disclose your information if we believe doing so is appropriate or necessary to prevent any liability, or fraudulent, abusive, or unlawful uses or to protect Grow One, our Websites and Services; or any rights, property, or personal safety of Grow One or others.

4.     In the event that Grow One is or may be acquired by or merged with another company or involved in any other business deal (or negotiation of a business deal) involving sale or transfer of all or part of our business or assets, we may transfer or assign your information as part of or in connection with the transaction and such acquiror or merged entity may thereafter utilize your personal information in accordance with this Privacy Policy. Finally, in the event of insolvency, bankruptcy, or receivership, information may be transferred as a business asset.

5.     We may share your information with any of the affiliated entities that comprise the Company.

We may also share aggregated and reasonably anonymized data with our partners, advertisers, and other third parties.

Information We May Collect

This Privacy Policy describes the types of information we collect. Among the information we collect, please note:

a)     Account Information: If you create an account on any of the Websites or Services (a “User Account”), we may store and use your full name, email address, zip code, and other information you may provide with your User Account, such as your gender and birth date or any credit card information. Your first name and last initial, as well as any photo you submit through the registration process, may be publicly displayed as part of your User Account profile.
b)     Communications: When you sign up for a User Account or use certain features, you are opting to receive messages from other Grow One users, businesses, partners and Grow One itself and its affiliates. While you can manage some of your email preferences, please note that you cannot opt out of receiving certain administrative, transactional, or legal messages from Grow One. We may also track your actions in response to the messages you receive from Grow One or through the Websites or Services, such as whether you deleted, opened, or forwarded such messages. If you send or receive messages through the Websites or Services via SMS text message, we may log phone numbers, phone carriers, and the date and time that the messages were processed. Carriers may charge recipients for texts that they receive. We may also store information that you provide through communications to us, including from phone calls, letters, emails and other electronic messages, or in person. If you are a representative of a business listed on Grow One, we may contact you, including by phone or email, using the contact information you provide us, make publicly available, or that we have on record for your business.
c)     Transactional Information: If you initiate a transaction through any of our Websites or Services, we may collect and store information about you, such as your name, phone number, address, email, and credit card information, as well as any other information you provide to us, in order to process your transaction, send communications about them to you, and populate forms for future transactions. This information may be shared with third parties for the same purposes.  Grow One does not disclose your personal information to third parties for the purpose of directly marketing their services to you unless you first agree to such disclosure that may advertise content directly to you on behalf of such parties. When you submit credit card numbers, we encrypt that information using industry standard technology.
d)     Activity: We may store information about your use of the Websites or Services, such as your search activity, the pages you view, the actions you take, the date and time of your visit, businesses you call or email using our mobile applications, and purchases you make through the Websites or Services. We also may store information that your computer or mobile device provides to us in connection with your use of the Websites, or Services, such as your browser type, type of computer or mobile device, browser language, IP address, mobile carrier, phone number, unique device identifier, advertising identifier, location (including geolocation, beacon based location, and GPS location), and requested and referring URLs. You may be able to disallow our use of certain location data through your device or browser settings, for example by disabling “Location Services” for the Grow One application in iOS privacy settings.

3.     COOKIES

We, and third parties with whom we partner, may use cookies, web beacons, tags, scripts, local shared objects such as HTML5 and Flash (sometimes called "flash cookies"), advertising identifiers (including mobile identifiers such as Apple’s IDFA or Google’s Advertising ID) and similar technology (“Cookies”) in connection with your use of the Websites or Services, third party websites and mobile applications. Cookies may have unique identifiers, and reside, among other places, on your computer or mobile device, in emails we send to you, and on our web pages. Cookies may transmit information about you and your use of the Websites or Services, such as your browser type, search preferences, IP address, data relating to advertisements that have been displayed to you or that you have clicked on, and the date and time of your use. Cookies may be persistent or stored only during an individual session.

Our uses for these technologies fall into one of the following general categories:

a)     Operationally Necessary. We may use cookies, web beacons, or other similar technologies that are required for the proper operation of our Websites, Services and relevant applications, features and tools. This includes technologies that allow you to access our Service, applications, and tools; that are required to identify irregular site behavior, prevent fraudulent activity and improve security; or, that allow you to use our other ancillary functions such as shopping carts, saved searches, or similar features;
b)     Performance-Related. We may use cookies, web beacons, or other similar technologies to assess the performance of our Websites, Services and relevant applications, features and tools, including as part of our analytic practices to help us understand how our visitors use our Websites, determine if you have interacted with our messaging, determine whether you have viewed an item or link, or to improve our Website content, applications, products, Services, or tools, or in the creation of new Website content, applications, products, Services or tools;
c)     Functionality-Related. We may use cookies, web beacons, or other similar technologies that allow us to offer you enhanced functionality when accessing or using our Websites, applications, products, Services, features and tools. This may include identifying you when you sign into our Websites or Services or keeping track of your specified preferences, interests, or past items viewed so that we may enhance the presentation of content on our Websites or Services or create new Website content, applications, products, Services, features or tools;
d)     Advertising or Targeting-Related. We may use first-party or third-party cookies and web beacons to deliver content, including ads relevant to your interests, on our sites or on third party sites. This involves using technologies to understand the usefulness to you of the advertisements and content that has been delivered to you, such as whether you have clicked on an advertisement.
e)     New Products and Services. We may use cookies, web beacons or other similar technologies to help develop new content, Websites, applications, products, Services, features and tools. This may include keeping track of your preferences, interests and behaviors and data relating to advertisements that have been displayed to you or that you have clicked on.

This table helps describe the various reasons for our usages of cookies:

Purpose

Explanation

Processes

Intended to make the Websites and Services work in the best way possible, ensuring that we exceed your expectations. For example, we use a Cookie that tells us whether you have signed up and created a user profile yet.

Authentication, Security, and Compliance

Intended to prevent fraud, protect your data from unauthorized parties, and comply with legal requirements. For example, we use Cookies to determine if you are logged in to your User Account.

Preferences

Intended to remember information about how you prefer the Websites or Services to behave and look. For example, we use a Cookie that tells us whether you have declined to allow us to use your phone’s geolocation data.

Notifications

Intended to allow or prevent notices of information or options that we think could improve your use of the Websites or Services. For example, we use a Cookie that stops us from showing you the signup notification information if you have already seen it.

Advertising

Intended to make advertising more relevant to users and more valuable to advertisers. For example, we may use Cookies to ensure you receive only interest-based ads, such as ads that are displayed to you based on your visits to other websites, or to tell us if you have recently clicked on a specific advertisement.

Analytics

Intended to help us understand how visitors use the Websites and Services, the effectiveness of certain advertisements, what kind of customer typically accesses the Websites or Services, and what specific promotions yield the best results. For example, we use a Cookie that tells us how our search suggestions correlate to your interactions with the search page.

Managing Cookies: It may be possible to disable some (but not all) Cookies through your device or browser settings, but doing so may affect the functionality of the Websites and Services. The method for disabling Cookies may vary by device and browser, but can usually be found in preferences or security settings. For flash cookies, you can manage your privacy settings by visiting the Adobe Macromedia site, located here. Please note that changing any of these settings does not prevent the display of all advertisements to you.

4.     THIRD PARTIES

Third parties may receive information about you as follows:

a)     Advertisers: We may allow third parties to use Cookies through the Websites or Services to collect the same type of information for the same purposes as Grow One does for itself. In doing so, Grow One adheres to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising. Third parties may be able to associate the information they collect with other information they have about you from other sources. We do not necessarily have access to or control over the Cookies they use, but you may be able to opt out of some of their practices by visiting the following links: Network Advertising InitiativeOmniture, and Digital Advertising Alliance. Please note that opting out does not prevent the display of all advertisements to you. Additionally, we may share non-personally identifiable information from or about you with third parties, such as location data, advertising identifiers, or a cryptographic hash of a common User Account identifier (such as an email address), to facilitate the display of targeted advertising. You may be able to limit our sharing of some of this information through your mobile device settings, as described in Section 2 above.
b)     Service Providers: We may rely on third party providers to support or provide some of the features and options that are available through the Websites or Services. We may also rely on third party providers to perform certain services for us in connection with your use of the Websites or Services, such as communications and hosting services, network security, technical and customer support, tracking and reporting functions, quality assurance testing, payment processing, our own marketing of the Websites or Services, promotional and contest features, Websites’ and Services’ product listings and brand management, and other functions. We may share information from or about you with these third party providers so that they can perform their services or complete your requests. These third party providers may share information with us that they obtain from or about you in connection with providing their services or completing your requests. Third party providers may also share this information with their subsidiaries, joint ventures, affiliates, partners or other companies under common control. Some of our web pages utilize framing techniques or external application program interfaces (“API”) to serve content to you from our third party providers, while preserving the look and feel of the Websites or Services. In such cases, please note that the information you provide is being provided to the third party.
c)     Aggregate Information: We may share user information in the aggregate with third parties, such as advertisers, brand managers and content distributors. For example, we may disclose the number of users that have been exposed to, or clicked on, advertisements, or certain products available in the Websites or Services or the general characteristics of such users.
d)     Business Transfers: We may share information from or about you with our subsidiaries, affiliates, partners, joint ventures, or other companies under common control, in which case we will require them to honor this Privacy Policy. If another company acquires Grow One or all or substantially all of our assets, that company will possess the same information, and will assume the rights and obligations with respect to that information as described in this Privacy Policy.
e)     Businesses on Grow One: We may share information from or about you (such as your age and gender), your devices, and your use of the Websites and/or Services (such as which businesses you bookmark or call) with businesses listed on Grow One. You may adjust your settings to increase or decrease the amount of information we share.
f)      Investigations: We may investigate and disclose information from or about you if we have a good faith belief that such investigation or disclosure: (a) is reasonably necessary to comply with federal, state or local legal process and law enforcement instructions and orders, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process served on us; (b) is helpful to prevent, investigate, or identify possible wrongdoing in connection with the Websites or Services; or (c) protects our rights, reputation, property, or that of our users, affiliates, clients, partners or the public.
g)     Links: The Websites or Services may contain links to unaffiliated third party services. Except as set forth herein, we do not share your personal information with them, and are not responsible for their privacy practices. We suggest you read the privacy policies on or applicable to all such third party services.

 

5.     CHANGES TO YOUR PROFILE AND E-MAIL PREFERENCES

We believe you should have the ability to access and edit the personal information you provide to us. You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information that was provided as part of your registration with our Websites or Services. The Websites or Services may allow you to review, correct or update personal information you have provided through the Websites or Services’ forms or otherwise. We will make good faith efforts to make requested changes in our then-active databases as soon as reasonably practicable. Please note that it is not always possible to completely remove or delete all of your information from our databases and that residual data may remain on backup media or for other reasons. Also, any public postings or other communications you have made on the Websites or Services such as in forums or blogs cannot generally be removed. When you edit your personal information or change your preferences on the Websites or Services, information that you remove may persist internally for our own administrative purposes.

You may cancel or modify our e-mail marketing communications you receive from us by following the instructions contained within our promotional e-mails or in some cases by logging into your User Account and changing your communication preferences. This will not affect subsequent subscriptions and if your opt-out preferences are limited to certain types of e-mails, the opt-out will be so limited. Subsequent or different subscriptions will remain unaffected. Please note that we reserve the right to send you certain communications relating to your User Account or use of our Websites or Services, such as administrative and service announcements, and these transactional User Account messages may be unaffected even if you choose to opt-out from receiving our marketing communications.

6.     DATA RETENTION AND USER ACCOUNT TERMINATION

After you have confirmed the closing of your User Account, we may retain information about you for the purposes authorized under this Privacy Policy unless prohibited by law. For example, we may retain information to prevent, investigate, or identify possible wrongdoing in connection with the Websites or Services or to comply with legal obligations.

7.     CHILDREN USING THE WEBSITES OR SERVICES

The Websites or Services is intended for adults only and requires that users be no less than eighteen (18) years of age.  Individuals under the age of eighteen (18) are prohibited from creating a User Account and profile, accessing the Websites or Services and/or purchasing products on the Websites or Services. If you become aware that an underage user has created a User Account using false, stolen or otherwise misleading information, please contact us immediately at 1-844-GROWONE, or at helpdesk@growone.com. If we become aware that a child has provided us with personal information without parental consent, we will take steps to remove such information and terminate the child's User Account.

8.     SECURITY

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. This includes using Security Sockets Layers (SSL) software, which is software that encrypts the information you input. However, no method of transmission over the Internet or via mobile device, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

To most efficiently serve you when placing orders through our Websites or Services, credit card transactions are handled by established third party banking managers and processing agents. They receive the information needed to verify and authorize your credit card or other payment information. Within the Websites or Services, your information is kept on password protected, limited access servers. Wherever possible and applicable, the Websites and Services’ servers reside behind a corporate firewall that maintains controls on access to the system from both our internal network and the Internet.

9.     CONTACT INFORMATION

If you believe that Grow One has not adhered to this Privacy Policy, you may contact us via email at helpdesk@growone.com or write to us at the following address:

Grow One

Attn: Legal Department
305 King Street West

Suite 302

Kitchener, ON N2G 1B9

Canada 

 

10.  INTERNATIONAL DATA TRANSFER

If you are located outside of the United States, please be aware that information we collect, including, but not limited to, personal information, will be transferred to, and processed, stored and used within the United States. The data protection laws in the United States may differ from those of the country in which you are located, and your personal information may be subject to access requests from governments, courts, or law enforcement in the United States according to laws of the United States. By using the Websites or Services or providing us with any information, you consent to the transfer to, and processing, usage, sharing and storage of your information, including personal information, in the United States as set forth in this Privacy Policy.

Please note that we take the privacy of our users seriously and therefore take steps to safeguard your personal information, including assuring an adequate level of data protection in accordance with international standards.

11.  CALIFORNIA RESIDENTS: YOUR CALIFORNIA PRIVACY RIGHTS

California residents may request a list of certain third parties to which we have disclosed personally identifiable information about you for their own direct marketing purposes. You may make one request per calendar year. In your request, please attest to the fact that you are a California resident and provide a current California address for your response. You may request this information in writing by contacting us at helpdesk@growone.com.  Please allow up to thirty (30) days for a response.

 

12.  DO NOT TRACK

Grow One does track its customers over time and across third party websites to provide intelligent advertising, and does not respond to Do Not Track (“DNT”) signals. In addition, some third party sites may keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are visiting such sites, your web browser may allow you to set the DNT signal on your browser so that third parties (particularly advertisers) know you do not want to be tracked. Please review your web browser’s internet options for more details.